Cancellation Policy

Clients are free to change or cancel a booking up to 24 hours prior to its starting time.  Within 24 hours of a booking’s start it is “locked-in” and cannot be adjusted or cancelled online.  Cancellations within 24 hours of the start of a booking or no-shows incur a cancellation fee of 50% the cost of the booking.  If we do not receive payment by another method Lynx will charge the credit card registered at the time the booking is placed.  To cancel within the 24 hour “lock-in” period, please call or email Lynx. 

Same-Day Adjustments

Clients are free to change or cancel a booking up to 24 hours prior to its starting time.  Within 24 hours of a booking’s start it is “locked-in” and cannot be adjusted or cancelled online.  Lynx will try to accommodate same-day adjustments if we have availability and the adjusted cost is not less than original booking.  To make a change with the 24 hour “lock-in” period please call or email Lynx. 

 

Payment & Credit Card Policy

Payment is due on the day of your session and is to be paid at the front desk of Lynx.  We accept cash, credit or debit.  We do not accept e-transfers.  For recording sessions we require payment to be made before entry into the room is permitted.   

 

To make a booking Lynx requires a credit card to be registered.  No deposit payment is required, and we will not charge this credit card prior to the day of the booking.  We will only charge a credit card on file if we do not receive payment for a booking or in accordance with our cancellation policy.  

 

Setup/Teardown & Cleaning

Clients may not enter the room before the start of their booking to set up and must be out of the room by the end of their booking.  Clients must return the room to its default condition within reason.  This includes returning anything that was moved to its original location, tidying up any trash or messes, exporting/saving any files, etc. 

 

Backline

The backline for each rehearsal room is listed in that room's “Equipment List” on our website.  Anything that is not explicitly listed on the equipment list is not included with a room rental.  Additional equipment, cables, etc. may be available for a fee in addition to a room’s hourly rate.  A list of additional rental gear can be found on our website.  Clients are welcome to bring their own equipment.  A room’s furniture and equipment may not be removed.  

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Technical Support

Bookings at Lynx are primarily self-serve rentals of the equipment.  Clients are generally responsible for the setup, operation, and teardown of any rehearsal or recording equipment.  Lynx staff will assist as much as possible but are not generally available to help with anything other than a quick overview of our gear, or to replace any malfunctioning equipment, and they may not always be immediately available.  Support for any non-Lynx equipment is never guaranteed. 

 

Connecting Your Own Computer/Compatibility in our Recording Rooms

Our Universal Audio Apollo interfaces connect by Thunderbolt 3 and require installed Universal Audio drivers.  We recommend downloading the drivers in advance from Universal Audio’s website.  You are also welcome to bring your own portable interface, or you can connect via 1/8” aux cable (playback only). 

 

File Storage & Transfer

Lynx is not responsible for the storage or transfer of any files left on our computers.  Clients should ensure they have a storage device or other arrangements in place for any files.  

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Occupancy Limits

Standard rehearsal rooms: 8

Tavern and Amphitheatre: 12

Live room: 15

Control room: 10
Production room: 4
Iso Room: 2 (typically no more than one person is recommended)

 

 

 

Privacy Policy
 

 

Skedda

Personal data collected via our online booking software is handled by Skedda -  their privacy policy can be found here, and their terms and conditions here. 

 

What does this privacy policy cover?

This Privacy Policy covers our treatment of personally identifiable information ("Personal Data") that we gather when you are accessing or using our Website or Services. Personal Data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. 

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Personal Data we Collect?

We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email or through our Services. This information you provide may include your email address, first and last name, organization name and telephone number. Additionally, Lynx may collect your photo ID as a part of the registration for overnight bookings, or credit card information when it is requested by a customer for us to keep it on file. 

 

How We Use the Personal Data We Collect

We may use your personal data to verify your identity, manage your bookings, provide customer service, or process payments.

 

Security

The security of your Personal Data is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your Personal Data. We limit access to Personal Data about you to employees who we believe reasonably need that information to provide services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect Personal Data.

 

Retention

We collect and retain your Personal Data submitted in an identifiable format for the amount of time necessary to meet your request or fulfill our legal or regulatory obligations, unless it is in the legitimate interests of the Services and not prohibited by law to maintain the Personal Data for longer periods. 

User profile information (name, email address, telephone number): this information will be deleted if no longer needed to provide service after 7 years.

Government photo ID:  this information will be deleted if no longer needed to provide service after 1 year.

 

Accessing, Changing and Deleting Your Personal Data

Changes to your personal data for bookings made using Skedda can be done online – privacy policy can be found here, and their terms and conditions here.  To request any changes to or the deletion of personal data Lynx keeps you may contact us at info@lynxmusic.ca 

 

Contact

Inquiries about this privacy policy can be sent to management at info@lynxmusic.ca